Lost or Stolen Card?

• To report a lost or stolen debit card during regular business hours please call Montrose Savings Bank at 660-693-4424.
  • After regular business hours or on weekends please call Shazam at 800-383-8000.

• Helpful phone numbers:
  • Shazam Fraud Operation 24/7: 866-508-2693
  • Shazam: 800-383-8000
  • PIN Change: 800-717-4923

• Cardholder EasyPIN IVR Instructions
  1. Call the interactive voice response (IVR) number at 800-717-4923
  2. Follow the voice prompts to enter the required information using your telephone keypad.
  3. Once you have confirmed your selected PIN, the IVR will provide a confirmation number and you will need to use your new PIN going forward.