Lost or Stolen Card?

  • To report a lost or stolen debit card during regular business hours please call Montrose Savings Bank at 660-693-4424.
    • After regular business hours or on weekends please call Shazam at 800-383-8000.
  • Helpful phone numbers:
    • Shazam Fraud Operation 24/7: 866-508-2693
    • Shazam: 800-383-8000
    • PIN Change: 800-717-4923
  • Cardholder EasyPIN IVR Instructions
    1. Call the interactive voice response (IVR) number at 800-717-4923
    2. Follow the voice prompts to enter the required information using your telephone keypad.
    3. Once you have confirmed your selected PIN, the IVR will provide a confirmation number and you will need to use your new PIN going forward.
Please remember to never write down or disclose your PIN to anyone,
including law enforcement, your financial institution or family.